SHIPPING & RETURNS
We Ship World Wide.
Depending on the product, We ship from Hawai'i, or from the UK.
All products made in CoCreation with Contrado UK, are made per order and shipped within one week. They ship with DHL or FEDEX and the shipment arrives usually within 1-2 weeks, depending on destination.
All products handmade by AhnéYah are made per order and shipped within two to three weeks, depending on the product and size of your order. We ship from Hawai'i through USPS, and depending on destination this can take 2-3 weeks.
Return & Exchange Policy
We Accept Returns In Following Conditions:
Products made in CoCreation with Contrado UK:
These products are made in high quality and double checked before they ship out by the Contrado Staff. This means they are not quality checked by AhnéYah herself (As she trusts the quality of this production house). If however You find Your product unsatisfying, please send an email with Your order number, date of order, AND PICTURES of your product included, which clearly show the dissatisfying reason. In most cases (for ex; the print is off, wrong fabric, wrong stitching,...) Contrado will remake Your order and resent it to You within 2-3 weeks.
Products made by AhnéYah Divinity on Hawai'i:
These products are made in high quality and double checked before they ship out by AhnéYah herself. If however You find a dissatisfying aspect on the product (for ex; scratches or something broken due to the shipping,...) please send an email with Your order number, date of order, AND PICTURES of your product included, which clearly show the dissatisfying reason.
If it clearly is a mistake from The Garden's side, We will ask You to return the product (on Our costs) and We will send You a new product or You will receive a voucher worth the amount of Your cost spent (order + shipping).
PLEASE NOTE that all products made by AhnéYah herself are hand made, and it is normal that some slight differences in color/material might occur, due to different production times. The pictures on the website are always the up to date reference to the product You will receive. However color can be slightly different also due to photograph vs real life.